At YESOUL, our commitment to quality and customer satisfaction is paramount. We understand that despite our rigorous quality control procedures, there may be rare instances where a product may arrive with manufacturing defects that are beyond repair. In such cases, our policy is to provide full compensation for the entire unit. This approach is case-specific, ensuring that the resolution is tailored to the particular situation at hand.

Should you encounter a batch-wide quality issue that is irremediable, we are prepared to initiate a recall of the entire batch. We will bear all associated costs for the return and replacement of the products, including shipping, handling, and any other related expenses.

This policy is designed to offer our customers peace of mind, knowing that they are supported even in the unlikely event of a product defect. We strive to handle such matters with speed and efficiency, ensuring minimal inconvenience to our clients. Our dedicated customer service team is ready to guide you through the return process, providing clear instructions and support every step of the way.

For a seamless return process, we request that our customers contact us immediately upon discovery of any defects, providing detailed information and photographic evidence of the issue. This will allow us to expedite the return or replacement process and to conduct further quality assurance checks to prevent future occurrences.

Please refer to our website’s dedicated returns section or contact our customer service for complete details on how to proceed with a return due to quality concerns. We are here to ensure your complete satisfaction with every purchase from YESOUL.