YESOUL Fitness | FAQS

Do you support ODM/OEM?

Yes, we support ODM/OEM, our LOGO, manual, and many other content can be customized, depending on your order quantity.

Do you have stock?

Yes, we have our own brand YESOUL in China, and the sales volume has maintained the forefront of the country for a long time.

What is your production capacity?

Our monthly production capacity can reach 30,000*.

Where is your factory?

Our factory is in Quanzhou,Fujian, not far from Xiamen International Airport. You are welcome to visit at any time.

HOW LONG DO HANDLING, SHIPPING, AND DELIVERY TAKE?

All orders will be shipped from our local warehouses. Please expect orders to ship within 2-7 business days and to be delivered within 7-15 business days, depending on your location.

MY PACKAGE SAYS DELIVERED, BUT I DIDN’T RECEIVE IT.

Don't Worry. Please Contact Our Support Team With Details Via support@yesoulbusiness.com, They Will Assist You To Solve The Issue With The Express.

DO YOU SHIP OVERSEAS?

Yes. Contact Us, We Will Get Back To You Within 24 Hours, If You Don’t Receive It, Please Check The Trash Email.

Can you provide samples?

We can provide samples for your inspection, the sample fee will be refunded after bulk ordering.Go To Contact Us, We Will Get Back To You Within 24 Hours, If You Don’t Receive It, Please Check The Trash Email.

I HAVE RECEIVED THE BIKE/SCREEN, WHERE IS THE ANOTHER ONE?

For users in United States and Canada, your package will be all-in-one, so you will only receive one package.

For some users in Australia, the packages will be shipped as two separately. Please kindly wait. If you don't get another package three days after you receive one, please contact with us. And some users will receive one package which is same in US and CA. New and old packaging will be shipped randomly.

ENCOUNTERED A PROBLEM WITH DAMAGED PARTS. ​

If the product you receive is damaged, please confirm whether the outer packaging is damaged and contact us as soon as possible to provide the following information:

1.Photo of damaged packaging

2.Photo of label outer packaging

3.Photo of damaged accessories

We will initiate an investigation to handle it.

How about your after-sales service?

We provide one-year quality assurance and 2% FOC spare parts for after-sales service.To Contact Us, We Will Get Back To You Within 24 Hours, If You Don’t Receive It, Please Check The Trash Email.

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CONTACT US

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support@yesoulbusiness.com

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